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German Customer Service Representatives - Lisbon in Dublin

​Are you passionate about costumer support and technologies?Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognized as an excellent company to work for and one of the best costumer services provider company, considered several times the best company to work for in Portugal by the Great Place to Work Institute and twice by Exame Magazine.

What are you going to do:

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

Answer to inbound calls and customer inquiries;

Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;

To maintain accurate data input of consumer enquiries,
questions and feedback on the customer services database.

To troubleshoot through the use of open questions, support
documents and system training.

To be able to offer recommendations to common problems or frequently asked questions.


Requirements

Fluency in German (C2 Level or Native);

Good knowledge of English (B1 level);

Availability to work in rotating shifts


Benefits

Competitive salary;

Meal vouchers;

Private health insurance after 6 months of contract

signature (additionally to the standard insurance).

Airport pick-up and administrative assistance with your

registration in Portugal;

Reimbursement of your flight expenses

Accommodation in one of our Client's company's shared

apartments;

Free Portuguese lessons, sports activities and much more!!


What we offer:

  • Competitive salary
  • Relocation support
  • Career Progression
  • Full training

What we ask:

  • No minimum education required
  • German
  • English

Apply


Published at

17-04-2021

Extra information

Status
Closed
Education Level
Secondary School, College, University
Location
Dublin
Working hours per week
35 - 40
Type of Contract
Full Time Jobs
Salary indication
€0 Per Month
Responsible for
Delivering excellent customer support
Profession Sub-category
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Cover Letter Required
No
Languages
English, German

Dublin | Customer Service Jobs | Call Centre Staff | Help Desk Employee | Full Time Jobs | Secondary School | College | University

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