in Dublin

Virtualisation Technical Support Advisor (Wyse)

Competitive salary

Cherrywood, Dublin

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Virtualisation Technical Support Advisor (Wyse) in Dublin.

We go out of our way to give our customers the help they need. Our Enterprise Technical Support team specializes in our most highly technical and sophisticated products – from IT hardware and software to servers, networking, storage and the cloud. Issues can span installation, operation, configuration, customization, performance and usage. Fully trained on the latest upgrades or new products, the team can diagnose the problem and recommend the right solution remotely by telephone, e-mail, chat or online.

Key Responsibilities:

• Delivering phone and e-mail based resolution for advanced software customer escalations through troubleshooting, research, environment replication & identification of workarounds.
• Actively supporting the customer in all aspects through to problem resolution while keeping the customer informed throughout life of the incident (s)
• Interlocking with Technical Account Managers (TAMs) and Regional Sales Account Managers (SAMs) to address customer issues and queries.
• Attending required technical training sessions and making effective use of assigned lab time while securing relevant industry certifications. 
• Co-ordinating resources to resolve technical issues and turn around strained relationships at large high profile accounts in both pre and post-sale stages
• Act as a trusted advisor to the management team on the technical front.

Essential Requirements:

Six or more years of enterprise level networking and virtualization experience, particularly within large data centre environments.  Relevant industry certifications as listed below.

• Advanced knowledge of one or more of the following: VMware View, XenApp, XenDesktop, Citrix Vdi-in-a-box, Wyse Device Manager,  Wyse Virtual Desktop Accelerator (VDA).
• Advanced knowledge of protocols and technologies used in VDI solutions: RDP/RemoteFX, PCoIP, ICA/HDX, VNC.
• Advanced knowledge of at least two of the following: W2K3, W2K8, RedHat Enterprise Linux or SuSE Linux Enterprise Server, VMware vSphere, Citrix XenServer, Wyse ThinOS, Wyse Linux v6, Microsoft Windows CE, XP.
• Proven track record in troubleshooting complex solutions, ideally in the VDI space.
• Industry certifications (SCS or STS for SMP/Notification Server, MCITP, MCTS, MCSE, CNE, CCNA, CCNP, CCSA, CCSP, RHCE, RHCA, Solaris SCSA, VCP, VCI)  
• Fluency in English and Frenc

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you want to be at the leading edge of technically challenging customer support, this is your opportunity to develop with Dell.

Closing date: Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell .

Job Family: Product-Services Graduates Job ID: R65893