Senior City Operations Manager (Ireland) Uber Eats in Limerick

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

About the Role

The Senior City Operations Manager role is a unique opportunity to have a direct impact on the success of Uber Eats in Ireland. The Territory Ops Manager will support the Territory Lead for their region by developing a deep, quantitative understanding of local market dynamics, building and nurturing relationship with key local stakeholders and jumping on challenges as they emerge.

This role calls for a combination of communication and stakeholder management skills, savvy analytics, strategic thinking, strong execution and the interpersonal ability to work with teams from across the business. Further, as Uber Eats is a new business and remains a fast paced environment, we are looking for a highly adaptable candidate who is able to switch between long-term strategic initiatives one moment and pivot into rapid, tactical actions the next.

What You’ll Do

• Own the performance of the Irish markets, driving the top and bottom line results of our operations in the cities we serve
• Build and nurture relationships with some of our strategic local restaurant partners (e.g. national chain’s local franchisees; local influencers; local favourite independents)
• Win Local Favorites: identify key restaurant opportunities to lock in strategic partners, working with Restaurant sales to push these over the line
• Secure Restaurant Selection: identify restaurant partnerships at risk through core metric analysis and build recommendations on how to prevent restaurant churn
• Develop Tracking: dig into the city at a granular level to understand metrics such as reliability, profitability, selection,
• Build Tools: identify gaps in restaurant selection or marketplace reliability to help ensure Central teams are maximising their impact
• Experiment: take the lead on local tests of new practices and document learnings to help shape the future of our UK and EMEA processes

What You’ll Need

• A minimum of 5 years of experience of operations management / management consulting / investment banking / strategy work in a large business, or of growing a startup
• Data-driven decision mentality and sound business judgment through extremely strong analytical thinking and modelling ability. Excel skill necessary, SQL knowledge advantageous
• Good business understanding and judgement. Comfortable in understanding a business through its financial information and thoughtful about overall strategic choices
• High adaptability to change and ability to execute quickly. Able to pivot quickly from long-term thinking to immediate action tactical response
• Great project manager and thoughtful in the prioritisation of personal time. Able to deliver projects however many urgent tasks crop up
• Able to cope with pressure and an environment where not everything works yet. Much more interested in taking ownership of problems than in worrying about whose problem it is
• Curious and eager to learn about all aspects of the business. Can build up skills and knowledge very fast to become a recognized subject matter expert amongst your peers  
• Empathetic in dealing with different people. Able to quickly build relationships with external partners, couriers and internal stakeholders with no problem
• Excited about Uber’s prospects for the future and a believer in the value that Uber brings to its cities