Advisor, Escalations Management in Cork

Advisor, Escalations Management

Cork, Ireland

Short version company description:

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Advisor, Escalations Management on our Global Operations Supply Chain team in Cork, Ireland.

GO Supply Chain

At Dell, ground-breaking products are built to the highest design and quality standards. Our Manufacturing Teams make sure of it. When it’s time for new products to enter our advanced manufacturing environment, they’re the ones who make sure production is a success while minimizing costs. They plan, introduce and manage manufacturing methods, processes and operations. And while carrying out a host of technical and engineering-related duties, they never stop looking for ways to improve the way we manufacture products that customers around the world know and love.

Key Responsibilities

We’re proud to be in the solutions business at Dell. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analysing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.

Key Responsibilities

•  Providing regular communications regarding orders
•  Clearly communicating root cause on missed SLAs with corrective action plans (properly document and communicated supply-related issues)
•  Providing proactive information on order status reports - highlight risks and alternatives / options to mitigate risk
•  Order management through more effective communications directly to not only our internal customers, but  our end customers as well
•  Partner with the Supply Chain Nerve Center as appropriate.

Essential Requirements

• Strong customer focus
• Ability to multi-task and learn new tools
• Strong communication skills, both written and verbal
• Strong skills in cross functional collaboration.

• General knowledge of order management / scheduling

• 3+ years of relevant work experience.

Desirable Requirements

• Program / project management skills
• Materials management experience

• Logistics scheduling experience
• Advanced Microsoft applications skills including PowerPoint and Excel