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IT Business Analyst in Dublin

IT Business Analyst -... New Ireland`s IT Department has 100 full time staff and together with our Customer Operations Teams delivers a consistent high quality customer experience. The opportunity: This position is an IT business...

Job description

IT Business Analyst - NIAC

New Ireland`s IT Department has 100 full time staff and together with our Customer Operations Teams delivers a consistent high quality customer experience.

The opportunity:

This position is an IT business analyst role working with a team of analysts, developers, project managers, subject matter experts and product specialists based in New Ireland Assurance. The primary responsibilities of the role include:

  • Defining the business problem, scope the business solution and help formulate business cases for IT steering;
  • Identifying options to address the business problem and help the business critically assess those options, including, understanding the impact of a proposed change on business processes, on customers and on a commercial basis.
  • Developing good working relationships with all stakeholders, including senior business stakeholders, SME`s, development teams, project managers and relevant 3rd party suppliers.

Location: This role is based in Baggot Plaza, Dublin 4

Key Responsibilities:

  • Design and deliver appropriate business solutions to meet business needs whilst ensuring current designs work with the approach within the product solutions
  • Work with business users, SME`s, senior business representatives, development team, project managers and relevant 3rd parties to scope, propose and record solutions to the problem statements
  • Question pre-conceived ideas on requirements to ensure the best possible solution and/or all gaps are identified
  • Drive out solutions and estimates for new initiatives, projects and products
  • Sit with SME`s and other business users to understand the current process, and document these in a clear, concise manner
  • Specifying/designing optimum business and software solutions
  • Completing impact assessments and gap analysis for project related requirements and change requests
  • Adhere to and support IT analysis standards and quality processes and best practice in business analysis
  • Facilitate requirements gathering meetings with the business to develop high quality requirements specifications as required within scheduled time-frame and budget Initiate, request and co-ordinate the organisation of meetings and workshops as required
  • Work with SME`s, development team, test team to produce functional requirements, and ensure that these are agreed, with a focus on the impact on current processes and procedures
  • Work closely with technical team to ensure business needs and technical solutions are appropriately aligned
  • Support testing, including user acceptance testing, ensuring that there is a focus on both the original requirements and benefits
  • Identify, investigate and progress through to resolution any issues that arise
  • Provide support for systems integrations and implementations
  • Support analysis team members, provision of technical expertise and guidance - review and agree outputs of junior team members
  • Support project, programme and product management as required

Essential Requirements:


  • Strong IT experience and proven experience in a similar role
  • Experience of working with business customers and technical delivery resources
  • Experience in documenting Business Processes
  • Broad knowledge and understanding of Life and Pensions industry processes and market development
  • Confident in hosting requirements gathering workshops with the business
  • Thorough understanding of the software development life cycle, and different software development methodologies and frameworks


  • Excellent analytical and problem solving skills
  • Takes personal responsibility for accuracy and quality
  • Flexibility and experience of managing changing priorities effectively
  • Capable of working independently with minimal supervision, and providing supervision, direction and support to other members of the team
  • Ability to quickly learn new functional areas with a "can do" attitude
  • Interest and curiosity in learning new systems and skills
  • Strong business acumen and customer focus
  • Excellent continuous improvement experience, including best principles
  • An experienced analyst, who has worked in a variety of environments and can demonstrate an ability to develop an in-depth understanding of our overall applications
  • Highly motivated
  • Ability to manage our clients expectations
  • Excellent business process mapping and notation skills - Experience in performing business modelling and the generation of AS-IS -> TO-BE operating scenarios
  • Self-starter and willing to take initiative in problem identification and solutions provision using a systematic and organised approach to their work
  • Proficient in Visio


  • Leaving certificate - minimum of 5 passes (grade D or above) at Ordinary Level, which must includeEnglish and Maths, or equivalent or superseding qualification

Desirable Requirements:

  • 3rd level degree in a relevant discipline

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

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Extra information

Full UK/EU driving license preferred
Car Preferred
Cover Letter Required

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