Technical Account Manager (f/m) in Cork

Are you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service? Do you want to be a hero to Dell EMC’s customers by resolving their complex IT issues? Within Enterprise Services, we are looking for a Technical Account Manager to join our team. Possible locations are Amsterdam and Ireland (Cork or remote).

The Technical Account Manager (TAM) is a post-sales Technical resource within a specific Dell EMC practice. The TAM helps drive technical activities proactively, as well as the customer's technical go-to person during customer service events. The TAM's core attribute is to help the customer avoid problems before they occur and focus to ensure environmental stability. The TAM leverages the support of local and corporate resources attaining a high level of customer satisfaction and identifies, informs, and works with the account team on potential sales opportunities based upon the technical observations within the customer's environment. The TAM ensures best support practices within the customer's environment and strives toward delivering consistent service levels by exceeding customer expectations. The TAM will be responsible for providing technical recommendations based on the data obtained during the weekly, monthly and quarterly reports provided to the customer.

Principal duties and responsibilities:

• The TAM ensures best practices are being adhered to within the customer's environment and strives toward delivering consistent service levels by exceeding customer expectations and avoid customer escalations.
• Helps manage and coordinate the processing, communication, and implementation of the technical related changes, including changes related to customer requests, Field Change Order (FCO),reconfigurations, and is engaged on all upgrade and execution plans.
• Maintains awareness of all complex service matters including Technical Solutions implementations and activities.
• Reporting will include (and not limited to) technical performance trending, code level review/recommendations, and a review of relevant Service Requests open within a customer's environments.
• Can explain technical problems and solutions to technically literate team/client members.
• Ensures effective coordination and support between account teams and supporting technical resources.
• Builds value-added relationships within the domain of the account to become the trusted advisor.

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Skills:

• At least Bachelors Degree (Technical) and 8+ years relevant experience
• Prior experience with Dell EMC VxRail is a must ​
• Ability to influence others to achieve results
• Interpersonal skills as well being proactive
• Understand industry trends
• Presentation skills
• Technical expert on specified practice and willingness to learn new technologies
• Fluent English and Dutch language skills

Benefits

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

For more information regarding Dell’s company culture, please see the following link:

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