Our Retirement Claims teams are part of the Claims Area in New Ireland Assurance. We have two Retirement Claims teams each with 13 team members including a team leader. The Claims area has 70 staff members and 7 teams who look after our 500,000 policyholders when they reach the later stages of their policies. It is an area with lots of learning due to its technical nature and also has plenty of opportunities for progression and development within the department. There is a huge culture of team work and support not only within each team but across the entire department.
As an administrator in our Retirement Claims team you will look after our customers as they move into a new life stage, by calculating their options and handling the payment of their claims. This includes calculating how much pensions benefits they can take as per relevant pensions and tax regulations. In this role you will be dealing with both individual and corporate pensions.
As well as handling retirement options and claims you will answer calls and emails from customers, our own agents and brokers.
To be able to deal well with sometimes complex telephone queries and process claims you will need to have a deep understanding of pension products (Retirement Bonds, Personal Pensions, PRSAs, AVCs DC Pensions). You will also need to know how pensions and tax regulations apply to each product when calculating and paying our pension benefits and make sure you always comply with it.
Essential Skills & Experience
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
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