Night Porter - Hilton Dublin Airport

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

At Hilton, our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!

What will it be like to work for Hilton?
Our teams deliver exceptional hospitality experiences to our Guests every day & their contributions are at the core of our success. We're committed to helping our teams 'Thrive@Hilton', to ensure we're our best self, every day.

Our benefit programmes help to build a strong foundation to achieve this...

BODY - We build a strong foundation for health & well being:
Retirement plan, life assurance, healthcare cash plan, dental insurance & eye care
MIND - We seek lifelong learning & meaningful leadership:
Childcare vouchers, CMP & CAP, AXA employee assistance programme
SPIRIT - We dare to dream & connect with purpose:
Team member room rates globally, perks at work package

We are Hilton, We are Hospitality!

As Night Porter, you will offer night-hour assistance, including luggage handling and package deliveries, to Guests in order to create an exceptional experience from check-in through check-out. A Night Porter contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Assist Guests with luggage and other requests, as necessary
• Deliver guest mail, newspapers and express check out bills to rooms
• Demonstrate a high level of customer service at all times
• Collect room service/ breakfast cards
• Assist Night Management with fire walks, and, in case of an emergency
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Attend appropriate training courses, when required, and assist with the Night
  
• Team's training and development efforts
• Demonstrate current knowledge of hotel products, services, pricing and
• policies, as well as knowledge of the local area
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?
Night Porters serving Hilton Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT Proficiency
• Previous experience in a customer-focused industry in hotels/leisure/tourism industry