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Payments Official in Dublin

Job description

This role is in the Retail Payments team within Treasury and Corporate Services (TCS). It is a role that is full time office based, in a Dublin City Centre location.

The teams within Retail Payments are responsible for the monitoring and processing of Inward and Outward Payments for Retail Customers and also queries on payments from other Business Divisions, Foreign Banks and Customers. The Payments Teams work to strict cut offs to ensure the completion of all payments ensuring no negative impact to our customers or other business areas.

We are currently looking to recruit a 12 month fixed term contract for a vacancy on our Inward Payments Team.

Purpose of the Role

The team is responsible for monitoring and ensuring the accurate settlement of inward payments. All exceptions must be actioned in a speedy manner to ensure customer receives funds within cut offs.

All inward payment queries are handled within the team, and they act as liaisons internally and externally throughout the group. Queries are received into the team from other Business Divisions and direct from customers.

Key Accountabilities
  • Accurate input of Payment instructions
  • Monitoring of Payment Queues
  • Working closely with Key partners ensuring an excellent level of customer service is provided
  • Ensure timely resolution of queries
  • Adherence to Operational and Key controls
  • Identify and drive improvement within current processes.
  • Preparation of Monthly MIS
  • Escalation of payment issues and unreconciled items
What is the opportunity?

This is an exciting opportunity that will provide the successful candidate the ability to develop their skills. You will an ambitious and self-motivated individual seeking to work in a professional, multifaceted and fast paced environment.

Essential Skills & Experience
  • Previous Banking Experience
  • Excellent accuracy & attention to Detail
  • Good numerical skills
  • Flexibility and ability to multi-task
  • Adherence to procedures & controls
  • Quick Learner
  • Ability to utilise own initiative
  • Able to work in a fast paced environment and meet specific timelines
  • Ability to work as part of a team and also at times to work alone to solve an issue
  • Flexibility & ability to handle several priorities
Desirable Qualifications, Skills & Experience
  • Knowledge of Payments systems an advantage
  • Previous experience on a deadline driven team
  • Relevant 3rd Level Qualification
  • Good Excel knowledge

Key Competencies

  • Customer Focused - Self
  • One Group, one team - Self
  • Agile - Self
  • Accountable - Self
  • Manage Risk - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

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Extra information

Full UK/EU driving license preferred
Car Preferred
Cover Letter Required