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Infrastructure Operations VDI specialist in Dublin

Job description

We are delighted to announce we have a new opportunity to join Bank of Ireland as anInfrastructure Operations VDI specialist!

About us.

The Infrastructure Operations Team role is to "Enable the Service" through driving our partners in providing the Bank with the Technology required to run the business, securing the Customers and Banks data, improving stability and remaining current in order to provide a premier service.

What's the role

The Infrastructure Operations VDI Specialist will coordinate the efforts of Bank and vendor technical teams to lead the service delivery and maintenance of the Virtual desktop Infrastructure.

This is an operational role working with our key service providers.

To fulfil this role, there is a requirement to have good experience of working within a multi-vendors environment. This is to give assurances that services are being delivered effectively to safeguard the business and improve the stability and delivery of this core service.

In addition to the ongoing operational responsibilities the holder of this role must also seek to plan effectively and optimize live operations to maximise quality and minimise risk. These responsibilities will require extensive stakeholder and vendor management skills to effectively influence others as well as inspire change within the holder's direct area of responsibility.

There is an Opportunity to help in the overall BOI IT transformation journey, and work with the best talent in a multi vendor environment

Key Accountabilities

To Implement and run the BAU activities for VDI estate through daily operational checks, support and help to implement new VDI requests to enable more staff to work remotely.

You will ensure strong Governance with the vendor service delivery team and key customer partners, by effectively raising issues where necessary to Infrastructure Operations / Technology Services leadership to ensure that quality standards are delivered and drive continual improvement across both Bank and vendor teams to ensure ongoing optimisation of performance of services.

You are responsible to maintain & monitor standards, controls, processes and solutions, to minimise business and IT risk, and drive through identified Risks to closure including reporting of progress against each Risk assigned within your area of responsibility.

Ensure full compliance with all Group, Legal and Regulatory requirements and standards, with full involvement during Internal / External Audit cycle that are carried out periodically relating to Infrastructure, and support remediation of Audit Actions working closely with Internal teams as required.


Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our dedication to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements.

We have a hybrid working model, with home, agile hub, and office-based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

Please note you must live in the jurisdiction for the business to which you are contracted.

This job can be done anywhere in Republic of Ireland with the primary office location as Dublin to which travel will be required for in person collaboration. Exact frequency to be agreed with manager.

Essential Skills & Experience
  • Solid understanding of VDI as a service using VMware
  • Ideally strong knowledge of the current VDI estate and the transformation activities currently underway
  • Good understanding of working in a multi-vendor led service environment
  • Strong oral and written communication
  • Strong facilitation and negotiation skills
  • Good social skills. with the Ability to build productive working relationships.
  • Customer Service focus
  • Process design and management skills
  • Open attitude to change
  • Social Skills
  • Relationship Management Skills
  • Influencing and Negotiations Skills
  • Analytical Skills
  • Communication skills - verbal and written
Desirable Qualifications, Skills & Experience
  • Strong virtualisation skills (VMware, Hyper V, Citrix) plus strong knowledge of Windows and Linux Servers
  • Exposure to Openstack tooling (VIO/NSX/vROPS/vRNI/etc...)
  • Knowledge of key OpenStack components such as: (Neutron, Nova, Glance...)
  • Knowledge of SAN Storage solutions (PureStorage, IBM SVC and XIV, Flash...)
  • Excellent oral, written, verbal and technical/business communications skills
  • Working knowledge of networking concepts: DHCP, DNS, TCP/IP, Routing, VLAN, PXE, TFTP
  • Knowledge of monitoring tools such as ELK, vROPS, ServiceNow
  • CMDB management

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

#li-hybrid #ij-hybrid

Key Competencies

  • Customer Focused - Self
  • One Group, one team - Self
  • Accountable - Self
  • Manage Risk - Self
  • Champion Transformation - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

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Extra information

Full UK/EU driving license preferred
Car Preferred
Cover Letter Required