New Grad – Worldwide Bookings Operations - Analyst I Order Management, Academy (Start July 2019) in Cork

Location: Cork, Ireland

Start date: 22nd July 2019

About Us:

VMware invests for the future in our Worldwide Bookings Operations organization through new hire graduate programs. The VMware Academy (VA) is an extensive new career program. 

The academy involves sales, technical and product training for all participants. Beginning with a foundational approach that progresses from classroom to practice and then on the job enablement, successful participants move into a Worldwide Bookings Operations – Order Management role: the next step in their VMware Journey.

We're looking for people who love achieving through confidence, self-discipline, and determination. Do you live your ethics and values? Are you a positive and stimulating influence on others? Are you investing in your future now?

Function Overview:

VMware, as industry leader in virtualization and software-defined solutions and services, enables our customers to modernize their data centers, integrate public clouds, empower the digital workspace, and transform security. VMware’s Worldwide Bookings Operations team are committed to delivering an unparalleled purchasing experience that enables our customers to rapidly realize the value of our products and services while ensuring financial integrity. We accelerate operational innovation and build bridges across VMware and its partner community. We put our people first by creating a global employee experience that builds loyalty.

The Worldwide Bookings Operations team is responsible for all order management, fulfillment and partner liaison activity within VMware.  We are a global team who strive for operational excellence ensuring clarity in messaging; increasing customer (internal & external) engagement; supporting and promoting corporate strategy and initiatives; and developing, improving, and executing area business plans.

Role Description:

The Worldwide Bookings Operations – Order Management role is a varied and diverse one.  We not only manage all order processing globally but also undertake mergers & acquisition integration, pricing, projects and systems changes.  We liaise with multiple cross- functional departments within VMware such as Revenue Finance, Export & Trade Compliance and Legal to name a few.  Our reach is global and we cover all geographies and interact with the Field Sales teams and the Channel Operations teams globally.

• Accurately review and enter order data as per company requirements
• Handle purchase order reconciliation to quote, contract terms and program requirements
• Adhere to all compliance guidelines including SOX and export regulations
• Maintain all published SLAs for order processing and fulfilment
• Interact with sales teams, channel partners and numerous internal groups as required to support the order-to-invoice process
• Participate in projects and initiatives related to quality, data migration, SKU testing and operational efficiency 
• Deliver on ad-hoc assignments as business requires 

• Be studying towards Commerce/ BIS /Finance or any other related degree
• Excellent written and verbal communication skills 
• Ability and motivation to work efficiently in a multi-task environment, both independently & as part of a team
• Ability to identify and resolve issues to effectively process orders
• Positive, collaborative approach and sound business insight
• Ability to work outside of standard office hours as per business requirements
• Proficiency in Microsoft Office
• Good work ethic and sense of responsibility
• Candidates must have graduated within 12 months of the start date (July 2019) to be eligible for a graduate role

• Reporting and analytical skills
• Experience collaborating on projects – such as university project work with fellow students
• Dynamic individual, keen to work and collaborate in a high-energy team dependent environment.
• Positive and engaging manner, excellent listening and interpersonal skills, strong writing skills.
• Inquisitive commercial interests, manner, and aptitude.
• Ability to manage several tasks at once and succeed in a rapidly changing environment
• The highest levels of integrity, consideration for colleagues, and emotional intelligence  
• Proficient with standard corporate productivity tools (email, voicemail, MS Office)
• A basic understanding of computing technology, a dedication to ongoing learning, and comfort discussing technology and business value with customers

We are an Equal Opportunity employer and value diversity

VMware is committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.