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Lead Specialist / Offer Manager, Software & Peripherals Global Offer & Product... Competitive... Limerick,... Dell is a collective of customer-obsessed, industry-leading visionaries. We believe that technology is...

Job description

Lead Specialist / Offer Manager, Software & Peripherals Global Offer & Product Operations

Competitive salary

Limerick, Ireland

Dell is a collective of customer-obsessed, industry-leading visionaries. We believe that technology is essential for driving human progress, and the technology we provide transforms the way we all work and live. But we are more than a technology company — we are a people company. We recognize that over 100,000 employees across six continents have different interests and aspirations. We inspire, challenge and respect each and every one of them, every day. And we provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Leads Specialist / Offer Manager on our Software & Peripherals Global Offer & Product Operations team in Limerick, Ireland.

Our Global Operations team is at the heart of developing processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between operational functions companywide, we use our expertise to evaluate and implement improvements to programs and processes.  Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible. 

Key Responsibilities

  • Strong operational tactical skills to manage daily, weekly and monthly requirements.
  • Identify process breaks and create working solutions to eliminate problem areas ensuring smooth flow in processes.
  • Daily problem/issue resolution.   Daily escalation management.
  • Ability to interact / communicate daily with extended support teams in USA, Malaysia, Panama, India & across Europe, Middle East, Africa region.
  • Solid analytical, problem solving skills, multi-tasking and prioritization skills.
  • Ability to work through ongoing change and strong dealing with ambiguity skills.
  • Ability to multi-task and manage a large daily flow of both operational support needs, and project/process improvement related needs.

    Essential Requirements

  • Daily request management for all product requests (product activations, deactivations, changes/updates, etc.) received from authorized requesters across all regions.
  • Support, along with and per direction from regional lead, of all audit management and test requirements for Europe, Middle East, Africa region.
  • Daily proactive communications & engagements with regional marketing, sales & support teams, and other similar teams across region.
  • Proactive engagement in local & regional meetings as required, acting as subject matter expert for Europe, Middle East, Africa region as related to S&P Offer Mgmt.  
  • Ability to build strong relationships and solid proactive communications across region (and globally) beyond immediate office location, working with multiple internal organizations and customers.
  • Strong communications and interactions skills, and ability to work proactively with many different groups and individuals both locally, across Europe, Middle East, Africa region and globally.
  • Typically requires 5+ years of related experience in a professional role with a Bachelor’s degree, or an advanced degree without experience.

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Closing date:

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell .

"LIEMEAIRL"

Other Roles, Responsibilities & Requirements include:

  • Identify process breaks and created working solutions to eliminate problem areas ensuring smooth flow in processes.
  • Daily problem/issue resolution.   Daily escalation management.
  • Support of all data structure activities related to Dell online stores.
  • Ability to interact / communicate daily with extended support teams in across LATAM, USA, Ireland, Malaysia, India and broader Europe, Middle East, Africa region.
  • Strong understanding of Microsoft Office applications, especially Outlook, Excel and Powerpoint.
  • Solid analytical, problem solving skills, multi-tasking and prioritization skills.
  • Ability to work through ongoing change and strong dealing with ambiguity skills.
  • Ability to function remotely from manager and extended team, and ability to work productively and effectively with low daily supervision.
  • Ability to work Ireland early morning or evening hours some days each week in support of meetings, conf. calls and video calls both globally and with corporate headquarters in USA and other regions.
  • Ability to multi-task and manage a large daily flow of both operational support needs, and project/process improvement related needs.
  • Strong operational tactical skills to manage daily, weekly and monthly requirements. 
  • Daily request management for all product requests (product activations, deactivations, changes/updates, etc.) received from authorized requesters across all regions.
  • Support, along with and per direction from regional lead, of regional (and global where applicable) data management reports, metrics & goals.
  • Support, along with and per direction from regional lead, of all audit management and test requirements for Europe, Middle East, Africa region.
  • Support, along with and per direction from regional lead, of daily, weekly and monthly IT testing requirements as they related to managing current tools & process and launching new regional and/or global projects.
  • Support for daily questions / needs from sales and support teams through walk-ups, email, phone and other communication vehicles.
  • Daily proactive communications & engagements with regional marketing, sales & support teams, and other similar teams across region.
  • Proactive engagement in local & regional meetings as required, acting as subject matter expert for Europe, Middle East, Africa region as related to S&P Offer Mgmt.   Responsible for communication of updates within these meetings to represent all Europe, Middle East, Africa needs and provide necessary updates.
  • Ability to build strong relationships and solid proactive communications across region (and globally) beyond immediate office location, working with multiple internal organizations and customers.
  • Strong communications and interactions skills, and ability to work proactively with many different groups and individuals both locally, across region and globally.
  • Ability to manage & support multiple regional projects and support virtual project teams.  Past project/program management skills a plus.
  • Systems application knowledge
  • Knowledge of Product Data
  • Typically requires 5+ years of related experience in a professional role with a Bachelor’s degree, or an advanced graduate degree.
Job Family: Engineering Graduates Job ID: R65480

Published at

25-07-2019

Extra information

Location
Limerick
Full UK/EU driving license preferred
No
Car Preferred
No
Cover Letter Required
No

Limerick | Limerick

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