in Dublin

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the IT Infrastructure at Dell, we are looking for an IT Support Specialist to join our team in Dublin.

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential

Key Responsibilities

• Take ownership and resolve user issues, both hardware and software
• Advanced understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment.
• Responsible for monitoring IT infrastructure.
• Responsible for communicating issues to different Business Partners.
• Deliver service within agreed SLA.
• Develop business relationships and communicate effectively with the user community
• Applies advanced knowledge of processes and resources required to perform analytical and technical tasks on PC systems.

Essential Requirements

• Fluency in English
• Previous experience in a Service Desk business environment
• Windows Server and Networking knowledge
• Basic linear troubleshooting
• Ability to work independently
• Exhibit very strong customer handling skills
• Acting as part of a global team

Desirable Requirements

• Bachelor degree in IT and Certificate/Diploma in Computing /ITDrive for results and fast learner
• Demonstrate ability to deal with a constantly changing working environment.

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Apply Now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.

Job Family: Information-Technology Job ID: R65953