in Dublin

Competitive salary

Location: Cherrywood Dublin


Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Enterprise Technical Support Analyst on our Unified Storage team in Cherrywood.

We go out of our way to give our customers the help they need. Our Enterprise Technical Support team specializes in our most highly technical and sophisticated products – from IT hardware and software to servers, networking, storage and the cloud. Issues can span installation, operation, configuration, customization, performance and usage. Fully trained on the latest upgrades or new products, the team can diagnose the problem and recommend the right solution remotely by telephone, e-mail, chat or online.

Key Responsibilities

• Put the customer at the centre of everything you do
• Actively use your skill set, think outside the box, offer solutions, be heard.
• Share your knowledge, help everyone grow.
• Follow established policies & procedures.
• Actively support the customer in all aspects through to problem resolution keeping customer informed throughout lifecycle of incident
• Cleary and concisely logs and tracks details of solutions provided to resolve customer issues and maintain and update customer database
• Advises customers by phone/email within procedural guidelines to ensure a complete solution to their technical or service questions

Essential Requirements

• Basic Knowledge Hardware, Networking & Software technologies.
• Basic Knowledge of current Server Operating systems & Applications (Windows,
  Linux, Esx, VMware Etc.)
• Excellent customer focus and communication skills

Desirable Requirements

• Second Language Italian/ Spanish / German.

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you want to be at the leading edge of technically challenging customer support, this is your opportunity to develop with Dell.

Closing date: 01 October 2018.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell .

Job Family: Graduates New-Graduates Job ID: R68381