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in Cork

Job description

Senior Assistant, Order Management (Contract Maintenance)

Competitive salary

Ballincollig, Cork, Ireland

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a  Senior Assistant, Order Management on our Bookings team in Cork.

It’s not just our products that break the mold. The way we fulfil orders to our customers does too. Our Order Management team takes charge of the end-to-end order management and processing of products, services and solutions received via sales staff and direct customers. We verify and review the accuracy of online and offline orders and determine the appropriate method of order processing to support the needs of the business.
Key Responsibilities

  • Responsible for reviewing & managing all maintenance orders within EMEA for completeness and accuracy.

  • Collaborating on complex customers issues

  • Responsible for maintaining the integrity of the OKS Database. Manages contracts activity for renewal, installation, upgrades and de-installation. Modifies contract information as required.
  • Develops and maintains contracts for assigned accounts according to established procedures and meets defined Service Level Agreements (SLA's).
  • Adheres to procedures and guidelines of quote creation and ensures consistency and best practices are followed. Additionally, uses judgment within defined practices and procedures.
  • Resolves order discrepancies and contract billing issues through interface with Customers, Sales, Global Revenue Operations, Install Base, Finance or Senior Management.          
  • Translation support, both written & verbal
  • Supporting team members and management as require

Essential Requirements

  • Fluent French Language skills
  • Attention to detail & Ability to multi task
  • Ability to work under pressure and prioritize tasks
  • Has strong problem solving and multi-tasking ability
  • Comfortable with consistently heavy workloads and demands

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you can help us deliver a positive customer experience time after time, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell .

Job Family: Sales-Operations Job ID: R63161

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Extra information

Full UK/EU driving license preferred
Car Preferred
Cover Letter Required

Cork | Cork

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