Corporate Pensions Administrator in Dublin

Established in 1918, New Ireland Assurance is the first wholly Irish owned life insurance company to transact business in Ireland. Part of Bank of Ireland Group, we are currently the second largest life assurance company in the Irish market with over 500,000 policyholders and ,15 billion in assets under management. We provide life assurance, pensions and investment solutions to individual and corporate customers.

The New Ireland Assurance Corporate Pensions Department is responsible for the administration of Corporate Defined Contribution Pensions Schemes and PRSA contracts.

Our focus is on delivering a high class service to our brokers/clients to ensure, firstly that we retain their existing business in a highly competitive market and secondly, that the provision of high levels of service on existing portfolios is of assistance to our sales colleagues in securing additional Corporate new business.

The role holder provides excellent service to our corporate customers and sales channels in all aspects of Servicing processing and customer communications.

Key Responsibilities

• Processing EFT / Cheque payments on a daily basis through our payment receipts administration system
• Daily lodgement to bank account.
• Production of daily/Monthly/Annual stats and reports for review by team leader and manager and other nominated department within new Ireland Assurance.
• Management of team mailbox
• Developing and maintaining strong relationships with our internal and external stakeholders to ensure that we retain our customers by delivering a top class service.
• Acquiring an understanding of, and adhering to the various Service Level Agreements in place for individual brokers and schemes.
• Ability to work under pressure
• Answering all internal and external customer queries in a timely and efficient manner
• Participate in individual and team development activities/training to maximise both individual and team performance

Essential Qualifications

• Third Level or Pensions related qualification

Essential Skills & Experience

• Excellent written and verbal communication skills
• Strong customer focus with an understanding of customer needs
• Team player with the ability to monitor own work for accuracy and quality
• Effective interpersonal skills and relationship management skills
• Ability to multi-task and assess priorities
• Strong PC skills to include excel
• Flexible attitude towards change

Desirable

• Knowledge of New Ireland/BIL Corporate Pension Products
• QFA/APA/Pensions Diploma or working towards same
• Strong knowledge and understanding of Current Pensions legislation and in particular the Pensions Act 1990 (as amended)

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.