Revenue & Partner Operations Support Specialist -... Who We Are: Twitter’s Revenue & Partner Operations team serves as the primary support contact for advertisers and the global sales organization. As a...
Revenue & Partner Operations Support Specialist - Dublin
Who We Are:
Twitter’s Revenue & Partner Operations team serves as the primary support contact for advertisers and the global sales organization. As a RevOps Support Specialist, you will resolve questions, troubleshoot and triage a variety of issues related to billing, account setup, campaign performance, targeting, analytics and more. Just as important, you will proactively identify opportunities for us to run leaner and more efficiently through process and tooling improvements. In particular:
What You’ll Do:
Resolve issues clearly and thoughtfully by asking the right questions and taking the time to craft clear, thorough responses.
Design and implement solutions to drive the global Ad Operations team to be more efficient and more impactful.
Use data analysis to identify support patterns and product opportunities, serving as the eyes and ears of the Revenue Product team.
Proactively remove obstacles and enable forward momentum for Twitter’s Sales teams.
Manage Sales-facing communication during engineering incidents.
Manage high profile and time-sensitive escalations in a calm and effective manner.
Serve as a neutral third party, helping Engineering and Sales prioritize bug fixes and product enhancements by impact.
Manage workflow to meet and exceed defined service level agreements.
Write clear and helpful content to address common questions and issues.
Who You Are:
At Twitter, we believe that passion and personality matter. We’re looking for people that are intensely curious about Internet technology, exhibit a can-do attitude and approach their work with vigor, determination and a sense of fun. You should have demonstrated the ability to learn quickly and work effectively in a fast-paced, rapidly changing environment. In particular:
You have excellent verbal and written communication
You have experience analysing process flows and devising improvement strategies
You possess strong quantitative background to support data informed decision making
You have experience leading cross-functional projects and programs
You have demonstrated the ability to effectively work with, guide and mentor others
A passion for problem solving
3+ Years of professional experience
Expertise in Excel and data analysis
Analytical thinker and structured problem solver
Project management mindset on task execution
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