Technical Support, Storage Products- Level 1 in Cork

Enterprise Technical Support- Level 1

Cork, Ireland

Competitive Salary & Benefits

Do you love solving problems, working with the latest technology and engaging with internal and external customers? Within our Support & Deployment Services Team, we are looking for people to join our  EMEATechnical Support Team in Cork, Ireland.

Dell EMC is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key responsibilities

DellEMC hires candidates locally and trains them centrally. Successful candidates will undergo a set program which combines classroom and on-the-job training, resulting in an industry-recognised certification. You will play an important role in solving customer’s everyday problems, as well as creating and updating our CRM and Knowledge Base.

This will involve:

• Collaborating on a daily basis with multiple stakeholders (Engineering, Field Teams, Management) in order to seamlessly resolve complex technical issues.
• Documenting all issues accurately in our CRM and creating knowledge articles on all new issues.
• Ongoing training and research to keep up to date with product developments, in order to support our customers.
• Industry Certification and examination will be part of the initial training and encouraged thereafter.

Essential requirements

• Experience & aptitude in a technical discipline (EG computing, business information systems, development)
• A basic working knowledge of Unix and Windows operating systems.
• Attention to detail plus good administrative, multi-tasking and prioritizing skills
• Excellent communication skills, in both written and verbal English (Primarily Telephone-based role)
• Customer Service experience of any kind would be advantageous.

Desirable requirements

• Additional European language advantageous but not necessary; French, German, Dutch, Italian and Spanish

Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.