Enterprise Nutanix, Linux and Virtualization Technical Support Advisor in Dublin

Nutanix, Linux and Virtualization Engineer

Competitive salary
Dublin, Cherrywood


Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Nutanix, Linux and Virtualization Engineer on our Solutions Support Team (SST) team in Cherrywood, Dublin (Ireland)

We go out of our way to give our customers the help they need. Our Enterprise Technical Support team specializes in our most highly technical and sophisticated products – from IT hardware and software to servers, networking, storage and the cloud. Issues can span installation, operation, configuration, customization, performance and usage. Fully trained on the latest upgrades or new products, the team can diagnose the problem and recommend the right solution remotely by telephone, e-mail, chat or online.

As part of the Solutions Support Team (SST) you will be responsible for the overall Customer Experience (CE) of Dell's Enterprise customers.

Key Responsibilities

• Delivering 2nd/3rd tier support for advanced software customer escalations through troubleshooting, research, environment replication & identification of workarounds.

• Actively supporting the customer in all aspects through to problem resolution while keeping the customer informed throughout life of the incident (s)

• Develop and contribute to internal and external knowledge bases

• Available to be on support 24/7 on a rotational basis

• Interlocking with Technical Account Managers (TAMs) and Resolution Managers (RM’s) to address customer issues and queries.

• Coordinating resources to resolve technical issues and turn around strained relationships at large high profile accounts in both pre and post-sale stages

• Act as a trusted advisor to the management team on the technical front.

Essential Requirements

• 4+ years of experience in virtualization (preferably VMware ESXi , KVM or Microsoft Hyper-V), Linux systems administration, layer 2/3 networking and storage analysis and troubleshooting.

• Industry certifications: RHCE or RHCSA (mandatory) + any one of the following is an advantage VCP, VCAP, MCSE, MCSA, NPI, NSS, CCNA Ability to speak English is a requirement. Ability to speak one of the following languages (German or French or Italian or Spanish)  Advanced knowledge of protocols and technologies used in Virtualization and Hyper converged solutions: iSCSI, FC, FCoE, SMB, CIFS, VLAN, LACP.

Whether your background is in hardware or software, or you’re at home with both, a career with us promises great training (and assistance to acquire professional certificates) and development, a fantastic work/life balance and real opportunities to progress. Language skills are a must, as we support our EMEA customers in 20 different languages.

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you want to be at the leading edge of technically challenging customer support, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell .

"LIPRIORITY"