Customer Support Technican I - Dutch in Cork

Customer Support Technician – Dutch (12 Month Fixed Term Contract)

Competitive salary

Cork (Ireland)

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the CST at Dell, we are looking for a Customer Support Technician – Dutch to join our team in Cork.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key Responsibilities

Provides front end non-technical support for DELLEMC's Internal and External Customers. Follows call handling procedures to ensure excellence in customer service. Work hours comprise of shift patterns, weekends, and holidays to cover a 24 X 7 period. Provides service in English and other Languages

• Create research and update service requests.
• Route service requests to appropriate product support teams and performs other duties as required.
• Interface with Global support teams and Field personnel.
• Implement escalation procedures as required.
• Execute Business Continuity procedures if needed, according to established protocols.
• Business Continuity to be defined as Disaster Recovery operations due to a variety of reasons, i.e. problems with the network, operating system, telephony, etc.
• Performs contract entitlement checking and works with customer to establish PO documentation for services if the customer is not entitled for service. Performs Tiered Services enforcement based upon customer's contract level and routes these customers to appropriate service teams.

Essential Requirements

• Excellent communication and customer service skills plus the flexibility to work shifts
• Interpersonal and organizational skills
• Ability to work in a team environment
• Ability to adapt to change
• Strong computer skills
• Customer-Facing, Business-Level English speaking and writing skills required
• Languages required: Business-Level speaking capability and writing skills required – Dutch

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Closing date:

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell .

Essential Requirements

• Excellent communication and customer service skills plus the flexibility to work shifts
• Interpersonal skills.
• Organizational skills.
• Ability to work in a team environment.
• Ability to adapt to change.
• Strong computer skills
• Customer-Facing, Business-Level English speaking and writing skills required.
• Languages required: Business-Level speaking capability and writing skills required – Dutch