Operations Business Analyst in Dublin

Competitive salary
Cherrywood, Dublin - Ireland

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. 

Dell has established a financial services business within the Group – Dell Bank International d.a.c. which trades as Dell Financial Services (DFS) - to provide financial services support to its EMEA customers. Dell Bank International d.a.c. is regulated by the Central Bank of Ireland. 

The Role: 

This role is to support DFS EMEA Operations as business volume grows both organically and through geographic and acquisition expansion.  The DFS Operations Teams provides first class support to maximise the value proposition for Dell & its partners.  DFS Operation is at the heart of the end to end customer experience from new business applications, creating leasing contracts, ensuring AML adherence and quality assurance, paying suppliers quickly whilst providing support, governance and oversight to DFS EMEA Sales Support & Booking Support Teams.

Responsibilities:

• Act as business analyst & operations subject matter expert (SME):  First point of contact for process and procedures queries on operations from all DFS functions in particular from DFS Sales Support Teams (who are located in 8 locations across Europe) and DFS Booking Support Team (who are centrally located in an outsourced provider in Romania). Some travel will be required to the outsourcer site.
• Business process improvements (BPI):  Lead the design and develop solutions for BPI for all parts of Sales & Booking Support.  Continually look for ways to improve processes, working with all DFS teams and functional leads to implement improvements.  Good problem solving skills – ability to use different systems’ information and/or seek help from different internal business departments to resolve “road blocking” issues.   
• Training:  Train and coach teams on new processes, products, pricing, and promotions etc. to ensure they are fully understood and embedded.
• Oversight:  Provide oversight and governance for all processes that are provided outside of Dell Bank in Ireland.   Create metrics & dashboards to monitor the performance of DFS Sales Support & Booking Teams.  Attend periodic review meetings with management of DFS Operations & DFS Booking Support.
• Systems:  Provide expert knowledge and input into Business Requirements Documents (BRDs) & future system enhances (eBoss, FinancingConnect, Adobe etc.).
• Projects:  Act as a business analyst for all Operations projects including new products, program and geographic expansion. Ability to travel as required.
• Strong team player with ‘can do’ attitude & ability to work on own initiative. Works under general direction – is comfortable working collaboratively in a small team where cross-skills are critical to achieving shared success.  Strong attention to detail, administration and organisational skills & very good communication skills / fluent written and oral English

Desirable:

• Prior leasing knowledge
• Second European language
• 3 years of relevant experience
• Intermediate PowerPoint & Excel skills

Benefits:
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Closing date: 21st June 2018

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here

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