Vendor and Demand Management in Dublin

Vendor and Demand Management

In a multi-outsourced environment, Vendor Management is a critical function to the organisations.

The scope of the function will manage 22 vendors representing >40% of BOI spend

All major IT and Services are delivered (Data centres, Telco, Application services, project and programme delivery, Testing...).

The well-known Blue chip vendors are critical providers to BOI

The opportunity:

The IT Demand & Vendor manager owns the end to end RFS (Request for Service) process for strategic IT Suppliers;

• Working with key internal stakeholders (Finance, Procurement & Architect teams) to optimise value (best technical solutions, resource provisions and commercial outcomes) from the RFS process
• Building strong relationships and developing a partnering approach with strategic Tier-1 IT Suppliers to BOI Group
• Overseeing a robust governance framework across the process lifecycle
• Facilitating & driving Multi-party (internal and external) oversight & decision making via interactions & engagements for more complex, high-value service provisions which are processed through RFS
• Working closely with individual Vendor Managers and the Contract & Risk team to ensure contractual consistency and appropriate risk management of all approved RFS`
• Provide meaningful & empirical Management Information on the process on a per Vendor Basis to inform management decisions on Vendor performance & commercial offering
• Driving a culture of CSI (Continuous Service Improvement) across all facets of the process and amongst team members and the strategic suppliers

Location: This role is based in Dublin (City Centre and Cabinteely, D18)

Key Responsibilities:

• For BOI and our customers:
• Alignment to Business Objectives & Outcomes
• Supplier Review & E2E Relationship Management
• Single and consistent point of view of vendor performance
• Vendor peer comparisons
• Senior Stakeholder engagement in a standard Governance
• Data driven evaluations (Metrics, SLAs, Scorecards)
• Continuous improvement plans
• Innovation measured and awarded
• Escalation Management

Essential Requirements:

Skills & Experience:

Relationship Management:

• Communication to all external and internal stakeholders at various level
• Influencing strategic decisions based on fact and figures
• Working together with Finance, Risks and the technical teams
• Build and maintain relationships to win support

Achieve Results

• Manage the Vendor Governance in a timely manner, prioritise various agendas and goals
• Analyse various service performance data and present them in a coherent, strategic and standard manner
• Develop improvement plans in partnership with the vendors and in more general solve problems

Business acumen and management of Change

• Using market/technical knowledge to improve the Vendor governance and vendor performance
• Understand the Vendor`s goals and priorities to pre-empt escalation and manage key outcomes for BOI and our customers
• Challenge the status/quo internally and to our vendors processes/delivery and manage change

Education:

• Leaving certificate - minimum of 5 passes (grade D or above) at Ordinary Level, which must includeEnglish and Maths, or equivalent or superseding qualification

Desirable Requirements:

• 3rd level degree in a relevant discipline
• Prince 2 or PMI qualification

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.