VMwareTechnical Support Engineer Graduate with French or German in Cork

Location: Cork

Start Date: July 2018

As a Technical Support Engineer Graduate within VMware, you will provide technical support to customers who are working to implement VMware products and solve other related issues. You will experience working with VMware as part of the technical support team under Global Support Services Organisation, gaining in-depth knowledge about the industry leading Cloud computing and virtualization platforms.

• You'll be a key member of the VMware team that has built a rare business environment -- one of energy, creativity, and collaboration.
• You will join an atmosphere that is fun, casual and inviting. In keeping with VMware's roots as a successful entrepreneurial, start up.
• You'll experience a 3 week formal training to prepare you for your role
• VMware vSphere install configure manage.
• Opportunities for trouble shooting with customers
• Networking, Storage area networking and System Management
• The opportunity to achieve VMware recognized Certifications, including the VMware certified professional exam (VCP5)

• Respond to customer inquiries, primarily by telephone and e-mail
• Resolve customer technical issues through diligent research, reproduction, and troubleshooting
• Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
• Document all technical inquiries gather logs and obtain a clear problem description
• Use knowledgebase’s to resolve customer issues

• Basic understanding of TCP/IP networking stack
• Experience in an enterprise LAN/WAN environment an advantage
• Experience with Windows and Linux OS systems
• Excellent interpersonal skills
• Strong in spoken and written English
• Fluent in French or German
• You are studying towards an IT-related degree

Before you join, VMware will require you to go through a pre-employment screening process. This means that we will want to verify your details and the information you have given us to ensure your suitability for a certain role.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.