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Training Officer - Conrad Dublin

We have awonderful opportunity for an energetic and guest focused hospitalityprofessional at the Conrad Hotel, Dublin - part of the luxury division of theinternationally acclaimed Hilton Worldwide Hotel... What will...

Job description

We have awonderful opportunity for an energetic and guest focused hospitalityprofessional at the Conrad Hotel, Dublin - part of the luxury division of theinternationally acclaimed Hilton Worldwide Hotel chain



What will I be doing?

This roleis vital to the success of our team so you will work closely with the Directorof Human Resources and the Heads of Department in identifying and providingtraining to team members to deliver a luxury guest experience

  • Provide quality training to internal customers
  • Assist in coordinating and administering all internal and external training
  • Prepare, administer and conduct in-house training courses i.e. new hire orientation, our Guest service philosophy – Stay Inspired. As well as a service recovery process – Dedicated to Excellence
  • Administrate our online learning through Hilton University

What are we looking for?

To successfullyfill this role, you must maintain the attitude, behaviours, skills, and valuesthat follow:

  • Previous four star deluxe or five star hospitality experience
  • Exceptional communication and people skills
  • Excellent grooming standards
  • Strong organisational skills
  • Positive attitude  and self motivated
  • Attention to detail
  • Flexibility to respond to a range of different work situations
  • Ability to work under pressure
  • Ability to work as part of a team

While nota pre-requisite the following would be an advantage:

  • Training experience
  • Supervisor role in hospitality


What will it be like to work for Conrad Hotels?

At Conrad Hotels & Resorts,smart luxury is at the core of everything we do. At each location, spanningfive different continents, including some of the world's greatest gatewaycities and most sought-after destinations, luxury begins with the individual.

We have an invaluable resource to ensure that weare all headed in the same direction: our Conrad culture - Stay Inspired. Likea compass, it guides us in our actions and ensures that we are all pointing inthe right direction. Stay Inspired enables us to chart our own courses basedupon who we are, where we come from, our own personal experiences and theauthentic connections we establish with our guests. However, by choosing towork at Conrad, each of us is committed to charting that course using fourservice principles that point us in the right direction. These serviceprinciples form our compass: our north, our south, our east and our west. TeamMembers can feel confident in their abilities to create flawless service forour guest because they are knowledgeable, practiced and prepared. Join us as wecontinue to expand around the globe.

Published at

21-10-2018

Extra information

Location
Dublin
Full UK/EU driving license preferred
No
Car Preferred
No
Cover Letter Required
No

Dublin | Dublin

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